It can be a scary thing at first, but ALWAYS work with your ORIGINAL creditor when you get to the point that the bills are getting too high and the due dates are coming too fast! Never work with a collection agency, they are a third-party company that collects a debt for the creditor while also charging you a hefty fee for the collection service. I am familiar with some debt management companies, but have not actually worked with one personally. The best practice for me when I was working on re-establishing my credit was to call each of my creditors and work out a repayment plan with the best lower interest rate they could give me so that I could start paying down my debts before any delinquent payments hit my credit report. Shockingly, the customer service reps are really nice and will work with you since their goal is to collect the money and get the accounts back in good standing. They rather collect what they can then to have to charge the account off, which causes them to lose money in the end.